I can and do regularly accept custom requests for special and one of a kind items. With that in mind, there are a few details that must be addressed before any custom work can begin.

• All custom work will be accepted or rejected on a case by case basis. Current work load, as well as the request itself will determine whether or not I will or will not accept your particular request.
• Should your request be accepted, then an in person or over the phone consultation is required. These consultations go into detail about materials, colors, design elements, etc., and typically last between 30 minutes to an hour. Please have a general idea of what you would like to have made before the consultation.
• There is a nonrefundable $50 consultation fee that must be paid in advance.
• After the consultation, should you decide to go ahead with the custom work, then the $50 consultation fee is put towards the total cost of the custom work.
• The minimum for any custom work is $250. Any applicable taxes will be applied.
• Custom orders are not eligible for return or refund.

Currently I do not have a retail storefront and my workshop is closed to the public, but I promise that I'm working on changing that as soon as I can!

Currently it's just me, Phillip! Please see the About Me page for more info on myself and how I got started.

I am convinced that you will fall in love with the items I make. As such, all leather goods carry a 7 day money back guarantee. If you don't absolutely love what I made, return it and I'll even cover the shipping.

As leather is a natural material (unlike the synthetic, or bonded leather), there may be naturally occurring creases, scars, and markings visible. These are not defects and are not eligible for exchange, refund or return. 

To see the full return policy that includes the legal stuff, please click here.

I will ship my products to anywhere in the world. As long as you can accept packages, I will get my work to you.

International orders outside of the USA may be subject to additional fees such as, but not limited to, customs and import fees. WestEast Armory is not responsible for any such fees. You the customer are responsible to pay any applicable fees.

Every item listed is made to order unless otherwise stated. Due to the completely handmade nature of all the items I make, creating the item can take some time. Products will have an estimated shipping time frame in their description, and if ordering multiple items, they will generally ship according to the product with the longest lead time. Sometimes unavoidable situations occur which can further delay shipping. If you would like a more accurate estimate of production time, please feel free to contact me.

If you need an order to be rushed, please contact me. Additional rush fees will apply.

First, please make sure that the package is truly lost. Sometimes tracking information isn't updated quickly (or at all in some cases), and shipping times can become excessive during peak shipping times like the holidays.

If your item is truly lost, all packages are shipped with the appropriate insurance. WestEast Armory is not responsible for the delivery of any packages once they are surrendered to the shipping provider. Filing any claims that a package was not received is the sole responsibility of the buyer.

WestEast Armory stands for the highest level of quality and service. If any leather goods that I make fail under normal use at any time, than I will repair or replace the item free of charge.

Natural patina and wear, scuffs, use, stains, as well as abuse by using your leather goods in a manner it was not intended for is not eligible for refund, return, or warranty work.

Basically, if your leather goods break or fail and it isn't your fault, I'll make it right.

Depending on the extent of the damage, I may or may not be able to repair your item. Please contact me with as many high quality images and as much relevant information about the damage as possible.

Professionally cleaning and conditioning your WestEast Armory leather goods is absolutely possible. I will use the utmost care to properly restore your leather goods using the best products available.

Fees will apply to any work that is outside of warranty.

Sometimes I can, but please contact the original manufacturer first to see if they can help you with you issue. If they cannot or are not willing to help you, than this would fall under the custom order category.

Just like anything else, taking good care of your leather goods will extend their life and integrity.

• Do not shower, swim, or purposefully waterlog your leather goods.
• Do not expose your leather goods to excessive heat such as, but not limited to, leaving your leather goods inside a hot car.
• Do not expose your leather to any harsh chemicals or cleaners.
• Avoid exposing your leather goods to excessive sweat as best as possible.

Just use some common sense and be nice to your leather goods and you will be fine.

For cleaning and conditioning, I recommend that you do not do this at home and contact me for more information about your specific needs.

Protecting your privacy is extremely important to WestEast Armory. Any data collected on you the customer is never sold and only shared with the appropriate entenies when required by law.

We use SSL-secure socket layer technology that guarantees the safety and protection of your order and information from outside threats.